FAQ

ORDERING

CHECK STATUS OF ORDER

need updates? to check the status of your order, please log-in to your account at dreamsarentthisgood.com. 

TRACKING A PACKAGE

after making your purchase, you will receive an email receipt and confirmation of your order.  you can log-in to your account at any time to track your order.  you will also receive an email when your order has shipped.  that shipping receipt will also contain the tracking number with a link to track your order. 

HOW TO MODIFY/CANCEL YOUR ORDER

we all change our mind sometimes.  if you've submitted an order online that hasn't shipped yet, and you wish to modify or cancel the order, please email us at orders@dreamsarentthisgood.com.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE

DATG accepts american express, visa, mastercard, discover and more. 

WHAT IF I DO NOT RECEIVE MY ORDER

if after tracking your order you are still unable to determine where your order is, please email us at orders@dreamsarenttthisgood.com.

 

SHIPPING

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP

orders ship monday through saturday (excluding US holidays.).  all orders ship within 7 days.  if you need your order at your door by a specific date, please email us at orders@dreamsarentthisgood.com.

 

PRODUCTS

WHERE CAN I FIND PRODUCT INFORMATION

all information can be found with the product descriptions on the individual product pages.  if you need more detailed information on a specific item, please email us at ilove@dreamsarentthisgood.com.

I’M LOOKING FOR A PRODUCT THAT I DON’T SEE ON YOUR WEBSITE.  IS THERE ANY WAY I AN ORDER IT

our site reflects the most up-to-date availability of our products.  if you do not see a product on our website, it is not available through us at the current time.

WHAT DO THE LETTERS BY EACH PRODUCT STAND FOR

M = men | W = women | Y = youth | K = kids | I = infant | U = unisex

 

RETURNS & EXCHANGES

WHAT’S YOUR RETURN POLICY

DATG stands behind the quality of the products we sell and we truly hope you enjoy your purchase.  if you are unsatisfied for any reason, return your merchandise by following the easy steps below:

when returning any items please include your packing slip and indicate what you are returning or exchanging. please indicate if this order was a gift.  to ensure a prompt and accurate returns process, we ask that you include your order number on the return form.  to access your order number, simply login to your account.

when returning, please use a signature required service such as FedEx or UPS to send your return back to us.  please do not use USPS.  if you choose to use USPS, DATG cannot guarantee delivery of your package. you will be responsible for paying all return shipping costs up front. 

FOR ALL FOOD PRODUCTS, PLEASE SHIP RETURNS TO

DATG
50 AVENUE A, 6B
NEW YORK, NY 10002

FOR ALL FASHION PRODUCTS, PLEASE SHIP RETURNS TO

THE ADDRESS LISTED ON THE PACKAGE

we will do our best to process your return or exchange within 7 business days after receipt of the package.  if a return, please allow a full billing cycle for credit to appear on your financial statement.

 

RETURN RULES

* returns and exchanges must be made within 60 days of your order date. 

* merchandise must be unused and in good condition.

* no refunds will be given without a receipt.

* only items purchased through dreamsarentthisgood.com may be returned to our online warehouse.

* when we receive your returned merchandise, we will refund you against the original method of payment.

* shipping and handling costs, gift box costs and other charges are non-refundable.

* international orders can be refunded or exchanged, however shipping costs to DATG and back out will be the responsibility of the customer.

* in the case of damaged items, please email us at orders@dreamsarentthisgood.com along with a picture showing the issue.  we want to make sure we are always improving on any issues.

 

MY ACCOUNT

ARE THERE ANY BENEFITS TO HAVING AN ACCOUNT WITH YOU

registering for an account makes shopping easier from start to finish, with features including: save shipping addresses & billing information, track orders & view order history and make checkouts faster.

MY EMAIL HAS CHANGED.  HOW DO I UPDATE THIS INFORMATION TO MY CURRENT ACCOUNT

log-in to your account at dreamsarentthisgood.com to change your email address and other information.

HOW DO I UNSUBSCRIBE FROM YOUR MAILING LIST 

we never want to see you go, but if so, to unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails.